Cancellation Policy

Deposits

All deposits are non-refundable. Deposits secure your date and compensate for turning away other potential clients.

Cancellation Timeline

• More than 6 months before event: Deposit forfeited, remaining payments refunded
• 3-6 months before event: 50% of total contract value due
• 1-3 months before event: 75% of total contract value due
• Less than 1 month before event: 100% of total contract value due

Rescheduling

One date change is permitted without penalty if made more than 90 days before the original event date, subject to availability. Additional changes or changes made within 90 days may incur a $250 rescheduling fee.

Regular Cleaning Services

• 24+ hours notice: No cancellation fee, full refund or reschedule
• Less than 24 hours notice: 50% cancellation fee
• Same-day cancellation or no-show: 100% of service fee

Vacation Rental Turnovers

We understand vacation rental bookings can change. Cancellations made more than 48 hours before scheduled service incur no fee. Cancellations within 48 hours are subject to a 50% fee. Same-day cancellations are charged in full.

Recurring Service Contracts

Recurring service agreements require 30 days written notice for cancellation. Early termination of contracts may result in forfeiture of any promotional discounts received.

Hourly Services

Cancellations made more than 24 hours in advance receive a full refund. Cancellations within 24 hours are subject to a 2-hour minimum charge.

Monthly Retainers

Monthly retainers require 30 days notice for cancellation. Unused hours from the current month will be forfeited upon cancellation. Retainers are billed on the 1st of each month and are non-refundable once the billing cycle begins.